The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning by Michael Brassard
The Memory Jogger II is newly updated to include many more examples by companies practicing the tools today, as well as an in-depth case study from an on-line retailer. This Second Edition Pocket Guide uses GOAL/QPC’s detailed graphics and easy-to-understand text and icons to describe what the tools are, why they’re used, and how to use them. Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.